Easy As 1-2-3

Establishing Credibility

If there's one magic ingredient to a great relationship between management and residents, it's credibility. How do you establish it? First, be consistent. This doesn't mean that you should treat every resident like a number and exactly the same. This means treat them all wonderfully, to the extent that they expect it. Next, keep your promises. If you say you're going to do it, then do it; to the extent that they expect to be able to take you at your word. Finally, always be available to your residents. Being "in chare" and unavailable will get you nowhere fast when there's nobody left to be in charge of. Be consistent, honest and available; and incredibly credible!

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